Returns & Exchanges

Due to the perishable nature of our specialty Spanish food products, we cannot accept returns on food items; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately inspect all items for damage, spoilage, or shipping errors.

• 2.
  Contact Customer Support

  Notify us within 48 hours of delivery by emailing support@despanabrandfoods.com with your order number and photos of the products in question.

• 3.
  Resolution Review

  Our team will review your claim and determine the eligibility for a replacement or a refund back to your original payment method.

• 4.
  Disposal or Return

  If a refund is approved, we will provide instructions on whether to safely dispose of the perishable items or return non-perishable hardware/dry goods to our warehouse.