Frequently Asked Questions
Everything you need to know about our authentic Spanish flavors and delivery services.
How are perishable items like chorizo and cheeses shipped?
All perishable items are packed in insulated thermal bags with non-toxic ice packs. We use expedited shipping methods to ensure your products arrive at the perfect temperature and maintain their peak quality.
Do you offer international shipping for your gourmet products?
Currently, we only ship within the United States. Due to strict customs regulations regarding meat and dairy products, we are unable to fulfill international orders at this time.
What is your return policy for food items?
Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or if there is an error, please contact our customer service within 24 hours of delivery for a replacement or refund.
Are your products authentic and imported from Spain?
Yes, the vast majority of our products are sourced directly from artisan producers across Spain. We take pride in offering authentic PDO (Protected Designation of Origin) cheeses, Ibérico hams, and traditional pantry staples.
Can I track my order once it has been placed?
Absolutely. Once your order is processed and shipped, you will receive an email notification containing a tracking number so you can monitor your delivery's progress in real-time.
How should I store my Ibérico ham after opening?
For vacuum-sealed packs, keep them refrigerated until use. For whole bone-in hams, store them in a cool, dry place on a ham holder, and cover the sliced area with a clean cotton cloth or the ham's own fat to prevent drying.